Privacy Policy

Matjar Technologies LLC

Owner of wmelons.com

Effective Date: March 26, 2025

Last Updated: March 26, 2025

Welcome to Matjar Technologies LLC ("We," "Us," or "Our"), the proud operator of wmelons.com, a leading software-as-a-service (SaaS) platform designed to empower individuals and businesses ("You," "Customer," or "Store Owner") to build and manage online stores, process payments—including cryptocurrency transactions—and streamline e-commerce operations. Protecting your privacy is a cornerstone of our mission, and this Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you engage with our Platform. By accessing or using wmelons.com, you agree to the practices described here. If you do not agree, please refrain from using our services.

This policy is crafted to be clear and comprehensive, ensuring compliance with global data protection standards while providing you with the information you need to understand your rights and our responsibilities. Whether you’re a small business owner launching your first online store or an established enterprise scaling your operations, we’re committed to transparency and trust.

1. Information We Collect

To deliver a seamless e-commerce experience, we collect various types of personal data when you interact with the Platform. This information helps us support your store creation, payment processing, and business management needs. Here’s what we collect and why:

1. Personal Identifiers: When you sign up for an account or update your profile, we gather details such as your full name, email address, phone number, and mailing address. This allows us to verify your identity, communicate with you, and ensure smooth account management.

2. Payment Information: To process transactions and settle funds, we collect financial details like credit card numbers, bank account information, or cryptocurrency wallet addresses. This is essential for enabling payments from your customers and transferring funds to your designated account.

3. Store Management Data: As you build and operate your online store, we collect data you input, including product listings, pricing details, inventory records, and transaction histories. This information powers the tools you use to manage your business on wmelons.com.

4. Usage Data: We automatically gather technical information when you use the Platform, such as your IP address, device type (e.g., mobile or desktop), operating system, browser version, and timestamps of your activities. This helps us optimize performance, troubleshoot issues, and enhance your experience.

5. Communications: Any information you share with us through support requests, feedback forms, or emails (legal@wmelons.com) is collected to address your inquiries and improve our services.

How We Collect It

We obtain this data in three primary ways:

1. Directly from You: When you provide it during registration, account setup, or store configuration.

2. Automatically: Through cookies, log files, and analytics tools as you navigate the Platform.

3. From Third Parties: Via payment processors, cryptocurrency gateways, or service providers we partner with to facilitate transactions and settlements.

By collecting this information, we ensure the Platform operates efficiently and meets your e-commerce needs.

2. Responsibility for Your Store Customers’ Data

If you’re a Store Owner using wmelons.com, you play a critical role in protecting your customers’ privacy. When your customers shop on your online store—entering their names, addresses, payment details, or other personal data—you are the "data controller" under applicable laws. This means you are legally responsible for ensuring their information is handled in compliance with regulations like the UAE Federal Decree-Law No. 45/2021 on Personal Data Protection, the California Consumer Privacy Act (CCPA), or the General Data Protection Regulation (GDPR), depending on your location and customer base.

We act as a "data processor" for this information, meaning we process it on your behalf to enable features like payment processing and order fulfillment. However, we do not control how you collect, use, or share your customers’ data, nor are we liable for your compliance with privacy laws. It’s your responsibility to implement appropriate privacy policies, obtain necessary consents, and safeguard your customers’ data in accordance with all applicable legal requirements. We’re here to provide the tools, but the accountability for your store’s privacy practices rests with you.

3. How We Use Your Information

We use your personal data to power the Platform and support your e-commerce journey. Here’s a detailed look at how:

1. Facilitating Payments and Settlements: Your payment details and crypto wallet information enable us to process transactions from your customers and settle funds to your bank account or wallet. For example, we handle daily settlements (excluding weekends and UAE holidays) or weekly settlements for Seattle-based transactions, as outlined in our Terms of Service.

2. Enabling Platform Functionality: From creating your online store to managing product listings and tracking orders, we use your data to deliver the features specified in your Order Form (e.g., Basic, Pro, or Premium Plan). This ensures you can operate your business effectively.

3. Improving Our Services: Usage data helps us analyze trends, identify bugs, and enhance the Platform’s performance. For instance, we might use aggregated data to refine our tools or introduce new features that benefit all users.

4. Communicating with You: We send account-related updates, respond to support requests, or notify you of policy changes via email (e.g., legal@wmelons.com). With your consent, we may also share promotional offers or Platform news.

5. Legal Compliance: We process data as needed to meet regulatory requirements, such as tax reporting or anti-money laundering obligations.

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Any sharing is limited to what’s necessary to provide our services or comply with the law, as detailed below.

4. Data Security and Breach Notification

Protecting your information is a priority. We employ industry-standard security measures to safeguard your data from unauthorized access, loss, or misuse, including:

1. Encryption: Sensitive data like payment details and cryptocurrency wallet addresses are encrypted during transmission (e.g., using SSL/TLS) and at rest in our systems.

2. Access Controls: Only authorized personnel with a legitimate need can access your data, and we enforce strict internal policies to limit exposure.

3. Regular Monitoring: We conduct periodic security assessments and updates to identify vulnerabilities and maintain Platform integrity.

4. Secure Hosting: Our multi-tenant hosting infrastructure is designed with redundancy and safeguards to ensure reliability and protection.

Data Breach Procedures

Despite our efforts, no system is immune to breaches. If a security incident compromises your personal data, we will:

1. Investigate Swiftly: Assess the scope and impact of the breach as soon as we detect it.

2. Notify You Promptly: Contact you via email (e.g., legal@wmelons.com) within legally mandated timeframes—such as 72 hours under GDPR (if applicable) or as required by CCPA—detailing the breach and its potential risks.

3. Mitigate and Prevent: Take immediate steps to contain the breach, minimize harm, and strengthen our defenses to prevent recurrence.

We’ll also notify relevant authorities if required by law, ensuring full transparency and compliance.

5. Legal Compliance and Your Rights

We operate under the laws of the Abu Dhabi Department of Economic Development and the federal laws of the United Arab Emirates, while also aligning with international data protection standards. This includes compliance with U.S. laws like the CCPA and recognition of frameworks like the GDPR for users in applicable regions.

Your Rights

Depending on where you’re located, you have specific rights over your personal data:

1. UAE Residents (Federal Decree-Law No. 45/2021): You can request access to your data, correct inaccuracies, erase it, restrict its processing, or object to its use, subject to legal exceptions.

2. California Residents (CCPA): You may request disclosure of the data we collect, ask for its deletion, or opt out of its sale (note: we do not sell your data). We’ll respond within 45 days, extendable by 45 more if needed.

3. EU Residents (GDPR, if applicable): You have rights to access, rectify, erase, restrict, or object to processing, and request data portability. We’ll respond within 30 days.

To exercise these rights, email us at legal@wmelons.com with your request and sufficient details to verify your identity (e.g., account email). We’ll process your request promptly, free of charge, unless it’s excessive or unfounded, in which case we may charge a reasonable fee or decline it as permitted by law.

Non-Discrimination

We won’t penalize you for exercising your rights—your access to the Platform and its pricing remain unaffected.

6. Sharing Your Information

We share your personal data only when necessary to deliver the Platform or meet legal obligations:

1. Service Providers: We work with trusted third parties—like payment gateways (e.g., for credit card or crypto transactions), hosting providers, and technical support teams—who process your data under strict confidentiality agreements.

2. Legal Authorities: We may disclose data if required by law, a court order, or to protect our rights, safety, or property (e.g., in response to a subpoena or fraud investigation).

3. Business Transfers: If we’re involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity. We’ll notify you via email or the Platform before this happens.

We ensure all recipients of your data adhere to appropriate safeguards, and we never share it for unrelated commercial purposes.

7. International Data Transfers

Matjar Technologies LLC is headquartered in Abu Dhabi, United Arab Emirates. Your data may be stored or processed in the UAE, the United States, or other countries where our service providers operate. When transferring data across borders, we:

1. Use encryption and secure channels to protect it.

2. Implement safeguards like standard contractual clauses (SCCs) to comply with GDPR for EU residents, if applicable.

3. Adhere to UAE data protection laws for local transfers.

These measures ensure your data remains secure, regardless of where it’s processed.

8. Data Retention

We retain your personal data only as long as necessary to:

1. Fulfill the purposes outlined in this Privacy Policy (e.g., operating your store, settling funds).

2. Comply with legal obligations (e.g., tax or anti-money laundering records under UAE law).

3. Resolve disputes or enforce our agreements.

For example, account data is kept while your account is active and for an Ascendingly, up to seven years thereafter as required by UAE law. Once no longer needed, we delete or anonymize your data securely. You can request deletion earlier by contacting us at legal@wmelons.com , subject to legal retention requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. If we make significant updates (e.g., new data uses), we’ll notify you via email (to your registered address) or a prominent notice on the Platform at least 30 days before they take effect—unless immediate changes are required by law. Your continued use of wmelons.com after the updated policy’s effective date signifies your acceptance.

10. Contact Us

Have questions, concerns, or need to exercise your rights? We’re here to help:

Matjar Technologies LLC

Email: legal@wmelons.com